• We use DOKU by senangPay, a secure Malaysian payment gateway.
• Pay via FPX Online Banking (Maybank2u, CIMB Clicks, etc), Credit/Debit Card (Visa, Mastercard), and E-Wallets (Touch 'n Go, GrabPay, ShopeePay, Boost).

Once shipped, we'll send a tracking number to the email you provided. Click the link in that email to track. You can also reply — we'll update you manually.

Yes, as long as the order hasn't shipped yet. Email convertlabsolution@gmail.com with your order number. If shipped, you'll need to go through the return process.

Billy sizes are based on age:

• 0-6m: newborn to 6 months
• 6-12m: 6 to 12 months
• 1-2y: 1 to 2 years
• 2-4y: 2 to 4 years
• 4-6y: 4 to 6 years

The fit is baggy. If your child is between sizes, size up. The elastic waistband gives extra flexibility.

Billy releases limited drops. Every design is small batch. Some restock, some don't. Follow us on social media for announcements.

Peninsular Malaysia: 2–4 working days.
Sabah/Sarawak: 5–10 working days.
Orders before 12pm processed same day (weekdays).

Returns within 7 days of delivery. Items must be original condition (unwashed, unworn, tags intact). Email convertlabsolution@gmail.com with photo + order number. Return shipping covered by buyer unless defective.